Privacy Policy

Your Privacy Matters!

We take your privacy extremely seriously and recommend you review our policy carefully to understand important information about who we are and how we protect our customers' personal information and data.

On this page, you will understand:

  • Who we are
  • How and why we collect, store, and use personal information
  • Your rights in relation to your personal information
  • How to contact us and supervisory authorities in cases of unfulfilled commitments or complaints

Who We Are

CRAFTEDHANDY LLC ("we" or "us") collects, uses, and is responsible for the maintenance and overall safety of your personal information. We adhere to the applicable data protection regulations in the United States and are responsible as the "controller" of that personal information.

The Personal Information We Collect and Use

a) Personal Information You Provide to Us

We collect the following personal information that you provide to us:

  • Name
  • Address
  • Email
  • Telephone Number

Examples of when we collect this information include:

  • When completing a purchase
  • When signing up for newsletters/blogs

b) Personal Information You Provide About Third Parties

If, at any point, you provide us with information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

  • Shall consent on their behalf to the processing of their personal data
  • Shall receive any data protection notices on their behalf
  • Shall consent on their behalf to the transfer of their personal data

c) Monitoring and Recording Communications

We may monitor communications, such as emails and telephone calls, for the following purposes:

  • Quality assurance
  • Fraud prevention
  • Compliance

d) Cookies and Similar Technologies

A cookie is a small text file placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ("flash cookies"), and single-pixel GIFs.

These technologies are used to track user actions and store information about them. We use cookies and/or similar technologies on our website to improve customer experience and gather analytics.

For example, we may use cookies to monitor and/or collect:

  • Number of times the site is visited
  • Pages visited
  • Traffic data
  • Location data

Some cookies may be controlled by third parties who also collect personal information about you.

Opting Out: You can opt out of using cookies or set your browser not to accept cookies. However, some website features may not function as a result. For further information on cookies, visit www.aboutcookies.org or www.allaboutcookies.org.

How We Use Your Personal Information

We collect information about our users for the following purposes:

  • Identifying you and any accounts you hold with us
  • Processing your orders
  • Conducting research, statistical analysis, and behavioral analysis
  • Understanding your purchasing preferences

Who Your Information May Be Shared With

We may share your information with:

  • Law enforcement agencies in connection with any investigation to help prevent unlawful activity

We do not share your personal information with any other third parties.

Staying in Touch

Since our products are handmade and require specific care, we would like to send information related to maintenance, updates, and offerings which may interest you. Such information could be sent via email, text message, or automated call. As we aim for a paperless approach, our preferred method of contact is email.

Consent for communication will be managed by you, the customer. Upon transaction, we will ask whether you would like us to send you regular communications. If you opt-in, you can opt out at any time (see "What Rights Do You Have?" below).

Whether Personal Information Has to Be Provided by You, and If So, Why

We require the following information:

  • Name: For delivery and billing purposes
  • Address: For delivery and billing purposes
  • Email: To update you about your order and delivery notifications
  • Telephone Number: To provide to the shipping agent with your order

We will inform you at the point of collecting information whether it is required.

How Long Your Personal Information Will Be Kept

  • Name and Address: Retained for 7 years to satisfy U.S. tax laws.
  • Email: Removed after relevant transactional emails have been sent unless you have opted in to marketing communications.

These periods are no longer than necessary in each case.

Reasons We Can Collect and Use Your Personal Information

We rely on the following as the lawful basis for collecting and using your personal information:

  • Consent
  • Legal obligation

Keeping Your Information Secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorized way. Examples include:

  • Controlled access via unique usernames and passwords
  • Data storage on secure servers
  • SSL encryption for payment details

Although we use reasonable efforts to secure your data, the use of the internet is not entirely secure. For concerns about your information, contact us using the details below.

What Rights Do You Have?

Under applicable U.S. data protection laws, you have rights to:

  • Access your personal information
  • Require us to correct mistakes in your information
  • Require the erasure of your personal information in certain situations
  • Object to direct marketing communications
  • Restrict our processing of your personal information in certain circumstances

To exercise these rights, please:

  • Email, call, or write to us
  • Provide enough information to identify you
  • Provide proof of identity (e.g., driver’s license, passport)
  • Specify the information to which your request relates

Not Happy?

We aim to resolve any concerns you raise about our use of your information. If you’re unsatisfied, you can file a complaint with the Federal Trade Commission (FTC) via https://www.ftc.gov/.

Changes to the Privacy Policy

This privacy policy was published on [insert date] and may be updated periodically. Changes will be notified on the website header or via email if you have opted in.

Contacting Us

If you have any questions about this policy or the information we hold about you, please contact us:

CRAFTEDHANDY LLC
Email: contact@CRAFTEDHANDY.com

Phone number: +12513732136

Address: 2020 N ACADEMY BLVD, STE 261 #3780 COLORADO SPRINGS CO 80909 US